Whale Harmony Hoodie

Made In Italy

This garment is Responsible by Design. That means it meets our highest standard for environmental or social impact.

Shipping and delivery times may vary depending on the product, its availability, the country of delivery, carriers’ terms, and other possible practical factors. Please bear in mind that the stated shipping and delivery times are averages, but not guarantees. In case of holiday rushes, we reserve the right to add a few additional days to the shipping times. Once you place an order, you accept the terms and conditions of our carriers. For more information please see carries General Terms and Conditions available at UPS, TNT, DHL, and Pošta Slovenije or contact info@benedetti.life Orders cannot be canceled, if they have already been shipped or 24 hours after the purchase

The delivery company will require your signature on every delivery unless you consent otherwise. We cannot be held responsible for missing packages if you have permitted the delivery company to leave your package outside your address without requiring a signature. It is important to schedule your delivery for a time when you will be home to receive it and sign for it.

EUROPE TRACKED SHIPPING:

DHL Express International Shipping 3-5days - 25.00€

USA & UK TRACKED SHIPPING:

DHL Express International Shipping 3-5days - 35.00€

REST OF THE WORLD TRACKED SHIPPING:

DHL Express International Shipping 5-10days - 50.00€

PREORDERS

The estimated shipping timeline for preorder items in the FW 2024/25 collection is as follows: products ordered until the end of March 2024 are expected to ship by the end of June 2024. Please bear in mind that these are estimates and actual shipping times may vary depending on material availability. 

For inquiries about expediting your preorder, please feel free to reach out to us at info@benedetti.life.

We grant our customers the opportunity to cancel their Order before shipping. Conversely, once validated, an Order can no longer be modified. The customer has to notify us by info@benedetti.life as quickly as possible after validation of the Order. If the Order has not yet been dispatched, we will register the cancellation of the Order . The customer will then be refunded fully using the same means of payment used for the initial transaction. 

We cannot amend PayPal orders without charging an administration fee, which will be up to 10.00 EUR (which is paid to PayPal Inc.). If, upon notification by the customer, the goods have already been dispatched, our Return policy applies.

Benedetti Life provides pre-paid return labels and returns are accepted for full-priced items within 14 days from the order date (In case of preorders and orders made and sent over 4 days to a few weeks, the return period is extended by a week from the date you received your order). Please note that all returns excluding exchanges are subject to a 20€ restocking fee (per item), which will be deducted from your order. 

Returns and Exchanges

We hope you will be satisfied with the goods purchased on our Online Store. However, our customers are entitled to cancel their Order and return the products after giving a formal written notice of return within fourteen (14) days withdrawal period following the delivery date of the goods. For all exchanges, returns, or refunds you must notify us via info@benedetti.life within the withdrawal period. When no notice is received, we will consider your acceptance of goods as final. All return shipping costs inherent in returning the products will be covered by the customer. Please do not forget to inform the transportation carrier that the goods you are sending back are a return.

Please deliver the returned products to the following address: 

BENEDETTI LIFE d.o.o., Rozna dolina 2/19, 1000 Ljubljana, Slovenia

We accept returns of our products only if the item is still in its original condition and from the original delivery address. This means the product(s) has not been used, worn, washed, or damaged. It still has all the labels and identification tags attached. It should also be returned in its original packaging complete with any accessories sent together with the products. You are responsible for the products until they reach us again, so please make sure you pack them in with care and ship them securely. Please take care that the goods are adequately protected in transit since you will be liable for damage to them until we receive them at our return address. Returns that are damaged or soiled may not be accepted and may be sent back to the customer (at your expense) and/or you may be refused a refund. We reserve the right to claim compensation for possible damage occurring to returned products.

There is no charge to exchange an item for a different size or color. All size and color exchanges depend on stock availability. Transportation needs to be arranged, at the customer’s expense, by the customer, and shipping costs to the customer are covered by us. Please be sure to note clearly on the transportation form that the item is being sent back as an exchange, otherwise, additional costs at customs might incur. We have no control over import taxes and duties. Please also note clearly the country in which you are based, as we charge to re-deliver an item that has been incorrectly addressed.

Upon acceptance of the products for exchange, we will send an email notification to the customer and the replacement will be processed within seven (7) working days. The item will be shipped upon availability. Please note that exchanges made to destinations outside of the European Union might be subject to the same customs procedures, therefore they might be subject to duty and tax again. To avoid this please do keep all your original import duties and taxes documents in case you might need to prove to customs clearance you already paid all charges. We have no control whatsoever over additional charges in relation to customs clearance and import duties and taxes.

Refunds

For Domestic orders, we offer returns for an exchange or store credit note, within 14 days from the order date. International orders can also be returned for an exchange or a store credit note, within 14 days from the order date.

In case the returned product is not in the original condition and therefore cannot be resold, we reserve the right to refuse an exchange or a store credit note.